From The Heart

A Generosity Hero at work...

"For Toni Dukes, love isn't delivered with a sugary sweet Hallmark card or an overpriced bouquet of red roses. It's given in a Ziploc bag stuffed with a hat, gloves and a packet of Kleenex, and the words "From the Heart" written in black marker on the outside.

The 39-year-old single mom commutes to San Francisco from her home in Stockton to work the swing shift as a 911 dispatcher. Her days are spent driving 187 miles round trip to work in an understaffed department where she handles calls ranging from mentally ill people screaming at her to women going into labor alone to somebody who's just found their mother dead.

But Dukes hasn't been able to call it a day after her high-stress shifts. Her route to work takes her through the Tenderloin, and last year, she couldn't help but notice the homeless people and others down on their luck who were huddling outside in the cold.

So, using her own pocket money, she began venturing into the rough neighborhood on foot a few times a month to hand out the packets and to chat with people on the street - many of whom seemed more grateful for the conversation than the hats and gloves.

"My job is over the phone. I like to meet and greet. I like to talk to people face to face," she said. "It's amazing just for people to smile, to acknowledge them and show you know that they're there. They're not animals. They're just people without the same opportunities a lot of us have.""